Shipping & Returns

FREE SHIPPING & RETURNS WITHIN NZ

Free shipping on all orders within New Zealand

2 - 3 working days

We are unable to ship to PO Boxes. Your parcel will require a signature upon delivery.

Please email hello@mediumrare.co.nz to enquire about international shipping.

RETURNS & EXCHANGES

If for any reason you are not happy with your new shoes, fill out our returns form within 7 days of delivery to request a return label. Items must be returned within 14 days of delivery.

Please make sure your shoes are returned in unused condition and in the original packaging. Shoes must be tried on a soft surface such as carpet to avoid any damage to the soles.

Returns that do not meet our policy will not be accepted and will be sent back to you.