The Fine Print

In these terms and conditions, “we”, “us” and “our” refers to Medium Rare Footwear Limited. Any access and use of information on this website, including purchasing of our product, is subject to the following terms and conditions. We reserve the right to modify these terms and conditions at any time.

PRICING

All prices are in New Zealand dollars (NZD). All orders placed within New Zealand will have GST included in the price.

Every effort has been made to ensure that all pricing is correct, however we accept no liability for any errors and reserve the right to amend our pricing at any time, including after an order has been placed.

ORDERS

All orders are subject to availability. We endeavour to keep our stock levels up to date, however cannot guarantee the availability of any product on our website. If you place an order for an item that is not available, we will provide you with a refund.

RETURNS & EXCHANGES

If for any reason you are not happy with your new shoes, fill out our returns form within 7 days of delivery to request a return label. Items must be returned within 14 days of delivery.

Please make sure your shoes are returned in unused condition and in the original packaging. Shoes must be tried on a soft surface such as carpet to avoid any damage to the soles.

Returns that do not meet our policy will not be accepted and will be sent back to you.

COPYRIGHT

All content of this website is the intellectual property of Medium Rare Footwear Limited. You are not permitted to copy or use any of the information represented on the website without prior consent.

PRIVACY POLICY

Your privacy is very important to us and we are committed to protecting the privacy of your personal information. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use or disclose your personal information for purposes unrelated to our business activities and the services we provide, unless we first obtain your consent.

WHAT WE COLLECT

We may collect personal information from you, including your:

  • name
  • email address
  • phone number
  • address
  • interactions with us, including purchase and customer service history

We do not store your credit card details. All payments are securely processed through Shopify Payments. Shopify works with Stripe to provide the Shopify Payments service. For more information about Shopify's privacy practices, visit www.shopify.com/legal/privacy and for more information about Stripe's privacy practices, visit www.stripe.com/us/privacy.

WHY WE COLLECT IT

We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.

We may collect your personal information in order to:

  • process your order
  • contact you regarding your order
  • respond to customer service requests
  • personalise your user experience
  • improve the service and product offering that we provide to you
  • administer a promotion, competition or survey
  • provide you with information or advertising relating to our products or services

WHO WE SHARE IT WITH

We will only disclose your personal information for purposes related to our business activities and the services we provide, unless we first obtain your consent or the disclosure is otherwise required or authorised by law.

We may share your personal information with parties that help us deliver you a service or perform other necessary business functions and activities, such as delivery companies.

YOUR RIGHTS

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please contact us at hello@mediumrare.co.nz